I received my TXTag statement by email today. I don't take the tollways much (nor does anyone else, as far as I can tell, but that's a subject for another post), so the obvious errors on the statement stood out.
On April 19 and April 23, I was northbound on SH-130 in the evening. In both cases, the transponder on my tag was read and I was correctly billed for the toll at Mustang Creek Plaza. For some reason, the toll authority didn't notice that charge and also billed me based on the photograph of my license plates. I was charged twice for going past the same point, in the same direction, at the same time.
It wasn't too much trouble to get the mistake corrected. I was on hold for about 20 minutes, but the customer service rep acknowledged the error and said it would be fixed.
I don't think there is anything special about my case. If you take 130 north, you may want to take a close look at your April statement.
No comments:
Post a Comment